How can we help?

Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address. 

We sincerely apologize for the inconvenience this may cause you.

Option 1. Cancel the order and place a new order

An alternative is to attempt to cancel the order and place a new order with the correct details.

You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.

Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding. 

Option 2. Contact our delivery partners' Customer Service Team
 

If you are unable to receive your parcel at the address provided, you can update your delivery address contacting our delivery partners directly.

> If your order is being delivered by La Poste

Log in to your Customer Area, go to ‘Manage my La Poste Account’ > “Profile” > ‘Postal Addresses’ to update your addresses.

> If your order is being delivered by UPS

As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.