Can I change my shipping address after placing an order?

Once your order is confirmed, we are unable to modify the shipping address, delivery method, or delivery date.
Please refer to the following options based on your order timing and delivery method.

Table of Contents
＊If within 30 minutes of placing your order
＊If more than 30 minutes have passed
＊Important Notes

If within 30 minutes of placing your order

You may cancel your order and place a new one with correct details.　
※ Orders paid via “Pay in Store” cannot be cancelled.
※ Our Customer Service team is unable to cancel orders on your behalf.
※ Item may be out of stock when reordering

Helpful Links
How to Cancel Your Order

If more than 30 minutes have passed

If your order has already shipped, you may contact the carrier directly for possible rerouting or delivery adjustments. If you are nable to change the address via Chronopost, please contact us.

※ For Pick-up in Store (Click & Collect) or Point Relais® orders, changes to the selected store or collection point cannot be made.

Carrier Contact Information

Chronopost

Website: Contact Us | Chronopost

Phone: 09 69391 391 (standard call rate)　

Operating Hours: Monday to Friday: 8:00 am to 7:00 pm
Saturday: 8 am to 12 pm
Excluding public holidays.

How to Change Address: I want to change the date or address of my delivery
UPS Express

Website: Contact Us | UPS France

Phone: 01 73 00 66 61

Operating Hours: Monday to Friday: 8:00 am to 7:00 pm
Saturday: 8:30 am to 5:00 pm

How to Change Address:

As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.

Helpful Links
How to Check My Order Status

Important Notes

Updating your address in your account does not change the shipping address for existing orders.
You can check your order status in your [Purchase History]. Even if you do not receive an email, your order will proceed as long as it appears in your history.
Shipment-related emails are sent to the email address used at the time of order. If you change your email address afterward, notifications will not be sent to the new address.

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Can I change my shipping address after placing an order?

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