What is your online returns policy?

Page last edited on 23 July 2026


RETURN AND WITHDRAWAL POLICY

Need to make a return?

You can find all the steps to follow to return your online order in the " Online Orders | How to Make a Return " section.

If you made your purchase in-store, you can return your item to any UNIQLO store in the United States. See " In-Store Purchases | How to Make a Return or Exchange " for terms and conditions.

If you still need help after checking out our FAQs, please feel free to contact our Customer Service team for any assistance.

1. Go to our help page by following this link.
2. Select the question that is most appropriate to your request.
3. If this question doesn't answer your request, simply scroll down the page for that same question. You will find in the footer our phone number and an "email" button redirecting you to our contact form.

We encourage you to use our contact form in order to guarantee a smooth service for everyone.

We will respond to your emails within 24 hours of receiving your request (counted as working days) from Monday to Friday from 10 am to 9 pm and Saturday and Sunday from 11 am to 6 pm.

Our phone line is open Monday to Friday from 10 a.m. to 5:30 p.m.


RETURN CONDITIONS

Please keep your invoice, as you may be asked for it for online returns.

UNIQLO accepts online returns of items and issues the refund to the original method of payment, provided that the items have not been washed, have not been worn, and are in their original condition, with all their packaging, tags, and/or accessories (e.g., spare liners or buttons) intact and in good condition,  within 30 days of receiving a product ordered from our website.

You may be held liable for any depreciation of the product resulting from handling other than as necessary to establish the nature, characteristics and proper functioning of the product.

To be eligible for a refund, the returned item must meet our return policy. Otherwise, we reserve the right not to proceed with the refund, subject to the consumer's legal rights.

Returned items remain your responsibility until received by UNIQLO. We recommend that you keep proof of postage and ensure that items are properly packaged to prevent damage in transit.

In the event of damage resulting from unsuitable packaging, a reduction in the refund may be applied within the limits provided for by the applicable regulations.

We cannot be held responsible for items returned in error. If we are able to locate them, we can arrange for them to be re-shipped, subject to the possible payment of the shipping costs.

Please note that the following items cannot be returned:

1) Underwear and socks for hygiene reasons.
2) Personalized items (e.g.: custom-made or altered, modified, UTme! or RE. UNIQLO). 
3) Gift cards.

Defective Items - Please refer to the Defective Products section below.

With the exception of defective products that could not be exchanged or refunded in store, in accordance with articles 1245 of the Civil Code. Please find the details of our specific return terms and conditions for the defective product in the category below.

In addition, in accordance with Directive 2011/83/EU of 25 October 2011, as transposed in France, you have the possibility to use your right of withdrawal within 14 calendar days of the date of receipt of your order (at home, in a UNIQLO store or at a relay point). For more information, please read the dedicated category below.

*Please note that products purchased online, regardless of the method of payment or delivery (e.g. in-store payment within one hour of ordering online or in-store delivery as part of a "click and collect*" order), cannot be returned in-store but can be exchanged in-store.


FREE EXCHANGE IN STORE

For an order placed online, you can still make an exchange on an in-store purchase in any UNIQLO store in France, if and only if your exchange does not include a refund. In other words, the total price amount of the items you bring back to the store must be equal to or less than the total price amount of the items you want to get in exchange.

For purchases made online, and even in the event that this online order has been paid for in store (possibility to pay in store for purchases made online within one hour of the order) we do not offer a refund service in store. If you wish to return your order online and receive a refund for it, please refer to the Returns section and follow the steps outlined here.

However, we do offer an in-store exchange service for orders placed online.

Visit any UNIQLO store in France within 30* days of receipt, along with the invoice included in the shipping confirmation email as proof of purchase. We may offer you an exchange if your exchange does not include a refund. In other words, the total price amount of the items you bring back to the store must be equal to or less than the total price amount of the items you want to get in exchange.

You will not be charged for an in-store exchange.

Please note that once an item has been exchanged, we are no longer able to issue a refund.

Purchases made at a UNIQLO store in France must be returned directly to the UNIQLO store where the purchase was made. For more information, please read the category above.


RETURNS OF PRODUCTS BY POST (ONLY FOR ONLINE ORDERS)

For any purchase made online, you have a 30-day return period from the date you receive your package (at home, in a UNIQLO store or at a collection point).

If you wish to return an online order for a refund, you will find below the procedure for returning an order via your UNIQLO account or guest account, even if the online order was paid for in-store (in-store purchase can be paid for in-store within one hour of the order). Please note that we do not offer an exchange service by mail. To make an exchange on an order placed online, we invite you to read the previous category relating to in-store returns.

In order to simplify and harmonize returns for ordersplaced online, please follow the instructions below to make a return through your UNIQLO account or guest account. Visit your purc hase history where you can select the items you want to return and download the return label and packing slip. We therefore invite you to log in to register your return. Once all the steps have been completed, a return slip and a return label will be issued to you (this label will be charged €2.95 when your return is processed; this amount will be deducted from the total amount of the refund). This platform can only be used to return an order placed online. Please also note that we do not offer an exchange service via mail.

Here's how to do it:

1. First, go to your UNIQLO account or guest account.
2. Visit your purchase history where you can select the items you want to return
3. Select the items you wish to return and let us know why you wish to return them, then complete the following few steps.
4. Print the file that is generated at the end of the procedure. It has also been sent to you by e-mail and is available for download on the final page of the online procedure.
5. Take care to place your items in a perfectly packaged package.
6. Stick your return label on the now closed package. Make sure that the only address and barcodes visible on the package are those on the label you just pasted.
7. Drop off your parcel at a Relay® Point | Lockers Mondial Relay participating.

You can also make your return using the postal service of your choice. Please note that our return address is: ARVATO distribution GmbH, Schleefstraße 1a, 44287, Dortmund, GERMANY. We do not cover any return costs incurred.

Please keep your proof of shipping and your purchase invoice until your return is fully refunded. It is your responsibility to retain all proof of return, and to send your items by a postal service with acknowledgement of receipt or any other means that provides accurate proof of the date of shipment.

WHEN WILL I GET A REFUND ONCE I HAVE RETURNED AN ITEM?

Please note that we will refund you within 14 (FOURTEEN) calendar days from the date we receive the returned product(s) to our warehouse for inspection (please send it to the address below). 

UNIQLO EUROPE LTD.
c/o Arvato distribution GmbH
Schleefstraße 1a
44287 DortmundDeutschland

Returned items that have not reached us may require proof of postage, such as a tracking number or proof of postage.

If we do not receive the returned item and no proof of shipping can be provided, we may defer processing the refund until we receive these items.

If we do not receive the returned product and provide any reasonable proof that it has been returned, we may not be able to process the refund, subject to your rights under applicable law.

All refunds made by us will be based on the payment method provided when ordering. UNIQLO reserves the right to withhold amounts for products that are found to be damaged upon return. You will be refunded the amount you paid for the returned product(s), excluding delivery costs (except for standard delivery costs in case of exercising your right of withdrawal, as indicated in the "Right of withdrawal" section below) and the return costs of €2.95. 

Refunds are only given for items purchased directly from UNIQLO and returned in accordance with our return policy.

If the returned item was not purchased from UNIQLO, does not match the original order, or does not meet the applicable return requirements, we may not be able to process the refund, subject to any rights you have under applicable law.

If a non-UNIQLO item or an incorrect item is returned to us, we may contact you to arrange for reshipment. You may be responsible for the corresponding shipping costs.

If you do not receive instructions within a reasonable time, or if we have tried to contact you repeatedly, or where reshipment is not reasonably possible (e.g. due to the condition or value of the item), we may, in accordance with applicable regulations, recycle, donate or otherwise take appropriate action.


PROMOTIONS AND DISCOUNT COUPONS

The value of your discount coupon will be distributed proportionally among the different items in your order. Please note that when an item from an order that has received a discount coupon is returned, the value of the discount coupon will be deducted accordingly from the refunded amount. Please also note that any discount coupons used cannot be used again after the product is returned.  If you would like to see an example of how using a discount coupon applies to your refund, please click here.  

The return of an order for which you have benefited from free delivery costs (not provided in the form of a discount coupon) will have no effect on the amount refunded.


RIGHT OF WITHDRAWAL

In accordance with Directive 2011/83/EU of 25 October 2011, as transposed in France, you have the possibility to use your right of withdrawal within 14 calendar days of the date of receipt of your order to return the products to us without having to give any reason.

You must inform us that you wish to withdraw by any means, including by writing to us at UNIQLO EUROPE LTD, 103-113 Regent Street, London, W1B 4HL UK or by completing the withdrawal form available here. You can also contact us by visiting our contact form and choosing "Returns" as the first subject of your request and "I want to cancel my contract" as the second subject. If you use this option, we will send you an acknowledgement of receipt of your cancellation notification by email as soon as possible.

The date of your notice of withdrawal is the date you send your notice to UNIQLO, so it's best to keep a copy of it.

You must also return the products to us by post in their original condition, at your own expense and risk, and at the latest within 14 calendar days of notification of your withdrawal. No refund can be made in store if you wish to use your right of withdrawal.

Unless otherwise specified, the right of withdrawal does not exist for products that cannot be returned, such as:

• Underwear (men and women)
• Swimwear (men and women)
• Masks
• Washed or worn clothes (except for defective clothes)
• Clothes whose packaging has been lost, thrown away or damaged
• Altered products (in store or by a third party)

We will refund you as soon as possible and no later than 14 calendar days from the date on which we were notified of your intention to withdraw, which period may be deferred until the day on which we receive the returned product(s). All our refunds are made by the same means of payment used at the time of the order and we reserve the right to deduct from the refund any amount for returned products that are damaged. As part of the right of withdrawal, you will be reimbursed for the amount of the returned products including the amount corresponding to the standard delivery costs, excluding the return costs which remain at your expense.

Full details about your right of withdrawal and how to exercise it are given in the shipping confirmation email of your order.


DEFECTIVE PRODUCTS

In accordance with applicable law, you have legal rights when the product received is defective, non-conforming or does not correspond to the specifications advertised at the time of sale.

Product purchased less than 30 days ago

If you notice a defect on an item within 30 days of receiving it, you can request a refund or exchange, in accordance with your legal rights.

You can return the item according to the method of purchase used:
 

• For an order made online, you will find all the steps to follow in the section "Online orders – How to make a return".
• For a purchase made in-store, you can return your item to any UNIQLO store in France. See our "In-Store Purchases – How to Make a Return or Exchange" section for the applicable terms and conditions.
• For an online or Click & Collect purchase, you can make your request directly from your order history. For instructions, please visit our online returns help section.

Product purchased more than 30 days ago

If you have purchased a defective item more than 30 days ago after receiving it, or if you are unable to follow the above procedures, we invite you to contact our Customer Service via our contact form, selecting the reason:
 

• "Product received – my item is defective".
• Our team will review your application and tell you what steps to take in accordance with your legal rights.

If you still need help after reviewing this information, please feel free to contact our Customer Service for assistance.

Please provide us with as many details as possible about the product and the order. You will also be asked to provide us with photos afterwards.

Once  we have inspected your product and made your request, we will inform you of the decision we have made. In the event that we confirm the defect, we will notify you of your refund by email within a reasonable time for an online order. We will refund you as soon as possible and no later than 14 (fourteen) calendar days from the day we confirmed to you by email that we were going to refund your defective product.

In the case of an in-store purchase that you believe to be defective, we invite you to visit the nearest store to discuss it on site with our team. They will review your product with you and offer you a solution directly.

Products purchased online and returned due to a defect are refunded in full, including delivery and return costs.

In the event that Uniqlo replaces a defective product with an identical product, you must return your defective product to Uniqlo within 30 (thirty) days.

Defective products must be returned in accordance with the return rules described above.