How can we help?

If any of the following applies, please check the relevant page:
Faulty Products

Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return Process
＊Return Request & Shipping Steps
＊Return Fee
＊If You Cannot Submit a Return Request

If you paid at a store checkout (Pay-in-Store)

Returns can only be processed in a UNIQLO France store. [Click here for store return instructions]

For other payment methods

Submit a return request from your Purchase History and send back the items together with the required documents.
Once your returned items have been checked by our warehouse, your refund will be processed. [Click here for Refund Details] 
 

Steps (tap each item for details): 

• 1. Submit a return request from your Purchase History

  1. In your Purchase History, tap the [Return] button for the relevant order. 
  
  If the return deadline has passed, the Return] button will not be displayed.
  
  Tip: 
  When viewing your Purchase History, each order will display a thumbnail image of one of the items included in that order, along with :

  • the order date
  • the number of items
  • the total amount paid
  • the pickup/delivery information (if applicable)

  You can use any of these details to help you quickly identify the order you wish to return.
  
  2. Review the return conditions and click [Return this item] 
  
  
  3. Select [Return], then click "Continue".
  
  
  4. Select the quantity and reason for return, then click " Confirm selection".
  
  
  5. Repeat steps 2 to 4 for each of the items you would like to return.
  
  6. Check the details of the returned items and click  " Confirm selection" to continue.
  
   

• 2. Prepare for Return (Print Label or Create QR Code/Barcode)

  You will be asked to choose how you would like to create your return label. 

   

  Option 1: Print Label

    

  • Select PRINT LABEL.   
  • A printable Mondial Relay return label will be generated.   

  
  
  
  

  • Print the label at home and attach it securely to your parcel.
  • Drop your parcel off at a Mondial Relay ParcelShop.

  You can use the link provided to find your nearest Mondial Relay location.

   

   

  Option 2: QR Code / Barcode

    If you do not have access to a printer:

  • Select QR code / Barcode. 
  • Tap CREATE QR CODE/BARCODE.  

  
  

  • You will receive a QR code to present at a Mondial Relay ParcelShop with printing facilities. 
  • Mondial Relay will print the return label for you.

    You can use the link provided to find your nearest Mondial Relay location.
   

   

• 3. Pack required documents and items, then send back to our Warehouse.

  • You may use any secure packaging, as long as it is sealed properly
  • Do not mix items from different orders
  • Returns must be dropped off at a Mondial Relay ParcelShop (lockers cannot be used)
  • Ensure your parcel is scanned and keep your proof of postage

  Important Notes

  • Items without a return request cannot be accepted.
  • The return address is displayed during the return request
   
  Return Fee
  A 2.95€ fee per return will be deducted from your refund. 
  Unless the return is due to our error, the cost is borne by the customer.
  If you send items using our prepaid label but no fault is found on our part, the equivalent shipping cost will be deducted from your refund.
   
  Frequently asked questions
    

  • ▼  I cannot find my guest ID

    After placing an order, you will receive multiple emails.
    Your Guest ID is listed in the email with the subject line “Your Guest ID”.
    Please check here for details.

     

  • ▼  My Guest ID is invalid. How do I make a return?

    If you have your Guest ID but it is invalid after submitting in guest account login, here is what is likely happening and how to solve the problem:
     

    • This will happen if you are logged in to a UNIQLO account on the same device that you are trying to use the Guest ID. If you are logged in, please make sure to log out of the UNIQLO account and try submitting your Guest ID again.
      
      Please note, creating an account will not migrate your guest order to your new UNIQLO account. You will still have to log out of your UNIQLO account and log in to your Guest account, with the Guest ID associated with your order, to make your return.

     

    • You may be trying to access your guest account on the wrong country website. Please check which country’s website you are using by selecting the 🌐 icon at the top of our website.
      
      If you are using the UNIQLO App, you will need to click the 👤 button, and then select ‘Settings’. Here you will be able to select the correct country associated with your Guest order.

  • ▼  Can I return an item at the store?

    Only exchanges are possible in stores. Returns cannot be made.
     

  • ▼  Can I return more than one order in the same parcel?

    To ensure you receive the correct refund, please do not include items from different orders in the same package. You will need to pack these items separately and create separate returns for each order. 

    Please note that failure to follow these instructions may result in a significant delay in processing and an incorrect refund.
     

  • ▼  What happens to my refund if I use a coupon?

    If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.
    
    Click here for more information.

  • ▼  I have not received the shipping label/QR code email.

    If you have not received your return label or QR code via email, please note that you can also download them from your account (or guest account).
    
    To retrieve your Return Label or QR Code, please:

    1. Go to your Purchase History in your account (or guest account). 
    2. Locate the order and your return request.
    3. You’ll see buttons labelled “Print Label” or “View QR Code”. Click on these to access and download your Return Label or QR Code.

    Print Label
    
    
    
    
    QR Code / Barcode
    
    
    
     

    ⚠️ Please note that this retrieval service is temporarily unavailable in the UNIQLO App. Log in to your account (or guest account) via a web browser to follow the steps outlined above.

    
    
    If you still can't retrieve your Return Label or QR Code please attempt to cancel your return request and create a new one. Doing so, you will not incur any additional return fees as you are only charged a return fee for each return parcel which is delivered to our warehouse.
    
    
    
    It could take up to 24 hours for you to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.

  • ▼  Can I check the status of my return?

    When sending your return at a Mondial Relay Parcelshop, you should receive a Mondial Relay Parcelshop receipt. You can check the progress of your return by using your Mondial Relay Parcelshop receipt reference number here: Track your return

  • ▼  Can I use a different courier to return my order?

    To do this, please follow the instructions here.