How can I track my order?

You can track your order by logging in to your UNIQLO account or guest account here: Access Account. If you placed your order through guest checkout, you can find your Guest ID provided on the confirmation email.

You can track your Chronopost delivery by submitting your tracking number here:
Chronopost Tracking

You can track your Mondial Relay delivery by submitting your tracking number here:
Mondial Relay Tracking

Delivery Support

If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:

Contact Chronopost

Website: Contact Us | Chronopost
Phone: 09 69 391 391 (call at standard rate), Monday - Friday: 8 am to 7 pm, Saturday: 8 am to 12 pm

Contact Mondial Relay

Website: Contact Us | Mondial Relay
Phone: 09 69 32 23 32, Monday - Friday: 8 am to 7 pm, Saturday: 8:30 am to 6 pm.

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Customer Care Operating hours: Mon-Fri: 10:00-17:30
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday