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Please allow approximately 10 calendar days, from the date you dropped your parcel, for the courier to deliver your parcel to our warehouse.

On receipt of your return by our warehouse, the refund will be processed within 14 calendar days. (However, you will not receive an email informing you that your return has arrived at our warehouse)

For orders placed on or after 24 July 2025, returns will be handled by our new carrier Mondial Relay. 

• Please click on the ‘Track your parcel’ link that you will find in the ‘Pick up your parcel’ email that you will have received after signing the DPA at the Point Relais® | Lockers. This email will act as proof of delivery. 
• OR Click here to track your return with Mondial Relay. You will need to enter the 8-digit shipping number that was sent to you in your ‘Pick up your parcel’ email. 
• Or download the free Mondial Relay application for simplified tracking:  
  • Track your parcels in real time: Enter your shipment number to track each stage of your delivery.  
  • Rename your parcels: Give your shipments a personalised name (e.g. ‘Gift for Mum’) to make them easier to find.  
  • Receive real-time notifications: Be informed every time there's an update (pick-up, delivery in progress, parcel arrived).  
  • Quick access to the nearest Points Relais® and Lockers to pick up or drop off your parcels.  

⚠️ In light of the many fraudulent text messages and emails currently circulating, we recommend that you download the Mondial Relay application and accept the notifications. This will ensure that you have access to all the information relating to your parcels on the app and that you receive notifications from Mondial Relay. ⚠️