How can we help?

We can confirm the existence of emails, social media accounts, and websites pretending to be associated with UNIQLO. Please be careful of emails, social media accounts, and websites that pretend to be associated with UNIQLO. This page provides information on what to be aware of and how to protect yourself.  

 



Advice

If you receive a suspicious email, SMS, or social media message, please do not:
 

• Click on any links in the email, SMS, or social media message 
• Open any attachments 
• Answer any questionnaires 
• Reply to or forward any messages 
• Call any phone numbers listed in the email, SMS, or social media message

Please delete suspicious emails and messages, mark them as spam and block the sender account. 

If you place an order through a non-UNIQLO official website, you may not receive your order or receive a counterfeit product. Please check the address displayed in your browser to see if you are accessing the UNIQLO official website.




How to identify fake websites, emails, and accounts


Identifying fake websites 

The UNIQLO official website is www.uniqlo.com.  

Please look out for:
 

• Different domains in formats such as (www.uniqlo●●●●●.com) and (www.●●●uniqlo.com).
• The bank account name does not match that of the operating company.
• The contact email address is a free email address.
• The prices of all products are extremely low.

Identifying fake emails 

If you receive a suspicious email, please check the sender email address to see if it is a legitimate UNIQLO email. Genuine UNIQLO emails are sent from:
 

• emails@euenews.uniqlo.com 
• noreply_UK@uniqlo.com
• noreply_EU@uniqlo.com

Any other email addresses are not real UNIQLO emails.




Identifying fake social media accounts 

Official UNIQLO social media accounts will have the blue verification tick, as shown below: 

Facebook: 

Instagram:

TikTok:


Any other accounts are not official UNIQLO Europe social media accounts. 
 

BIMI [Brand Indicators for Message Identifications]

UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification).

 

This allows the official UNIQLO logo to appear next to emails in supported inboxes.

 

Popular email providers supporting BIMI:

 

• Gmail : The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.
  
  

• Apple Mail (iCloud.com) : The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com).

• Yahoo! Mail - AOL : The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).

 

Important Notice:
 

• Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).

• The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.

• If an email claiming to be from UNIQLO seems suspicious, please delete it without opening. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of a UNIQLO email, please contact customer service support.

 
   
Should you wish to confirm any email/message you have received, or report any unofficial accounts, you may use any of the official UNIQLO customer communication channels on faq-fr.uniqlo.com