At checkout, select Pick-up from Point Relais® or Locker as your delivery option. You will then be able to choose your preferred Point Relais® or locker location from the list of available options.

Once your order is placed, you will receive:

• Order confirmation email – includes your order number
• Shipment confirmation email – sent once your package is dispatched

The expected delivery lead time for Pick-up from Point Relais® or Locker orders is 1–3 working days. Most Point Relais® and locker orders arrive within the estimated delivery window shown at checkout.

Delivery may take slightly longer due to:

• Busy seasonal periods
• Carrier delays or full locker facilities
• Stock-related availability issues

Your expected delivery date also appears in your order confirmation email and in your UNIQLO account.

Our courier partner for Pick-up from Point Relais® or Locker is Mondial Relay.

You will receive an email and/or SMS notification once your order arrives at your chosen Point Relais® or locker.

Your notification will include:
 

• Pick-up location address
• Opening hours (for Point Relais® locations)
• Your unique pick-up code or QR code

• Locker storage timeframe: usually up to 5 days.
• Parcel shop storage timeframe: usually up to 8 days.
• Uncollected parcels are automatically returned to UNIQLO; refunds are issued once they have arrived at our warehouse.

For Lockers:

1. Use the QR code or collection code from your email or SMS.
2. Follow the instructions displayed at the locker terminal.
3. Your locker will open automatically once verification is complete.

For Parcel Shops:

• Present your collection code or QR code to the shop staff.
• Valid photo ID may be required depending on the parcel shop policy.