1. UNIQLO
  2. Uniqlo Customer Service
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Q. What is your store returns policy?




UNIQLO is always happy to exchange or refund all items by the original method of payment provided the item(s) are returned in a re-saleable condition (with original packaging, tags and/or labels) within 30 days of purchase. Please retain your receipt as it will be required to process any exchange or refund. In-store purchases can be returned and exchanged at any UNIQLO France shop.

Please note that the following items cannot be returned:

1. Innerwear, underwear, swimwear and masks for hygienic reasons.
2. Personalised item(s) (e.g. modified).

An exception may be made for items that are deemed to be defective and cannot be repaired or replaced by the shop.
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