CONDITIONS OF USE OF THE SITE AND GENERAL TERMS AND CONDITIONS OF SALE

Welcome to Uniqlo.com (the "Site"). Access to this Site is subject to the following Terms and Conditions. Please read these Terms and Conditions ("Terms") carefully before using the Site or ordering Products ("Product(s)") from our Site.

By accessing, browsing and/or using the Site, you agree to be bound by these Terms and Conditions in their entirety, whether or not you have opened an account through the Site, registered with the Site or logged into your account.

We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Although it is not compulsory, this document can be printed and/or saved using the usual functions of your Internet browser: (generally "File" - > "Save as"). You can download this document in PDF format and save it by clicking here . To open the PDF file, you need the free Adobe Reader program (downloadable from www.adobe.com/fr ) or a similar program that supports the PDF format.

Any order for a Product offered on the Site implies your full and complete acceptance of these Conditions. You may only use the Site, access it and place orders if you undertake to comply with these Terms.

Certain Products made available to you on the Site may be subject to additional conditions. You will be informed of these additional conditions when you access the sections of the Site dedicated to these Products. Please note that if you order Products that are subject to additional terms and conditions, you will be deemed to have accepted them.

Please note that the use of this Site and our commercial relationship are also governed by a number of other policies:

• Privacy policy, i.e. the security and privacy practices we follow in order to protect you and your personal information,
• Returns and Withdrawal Policy, detailing the conditions governing the cancellation of orders and the return of Products purchased onuniqlo.com/en.

Please note that if you do not agree to these Terms and Conditions, you will not be able to use our Site or order any Products from our Site. Thank you for your understanding.
 

ABOUT UNIQLO

This Site is operated by UNIQLO EUROPE LTD, a company registered in England and Wales (company number 4845064) with its registered office at 103-113 Regent Street, London W1B 4HL. Our VAT number is: 820605757.

 

UPDATES TO THE GENERAL TERMS AND CONDITIONS

We reserve the right to change these Terms and Conditions at any time in our sole discretion and your rights under these Terms and Conditions will be governed by the latest version of these Terms and Conditions as posted on this page at the time you visit this Site or place an order. Any changes to the Terms and Conditions will be posted on the Site and the date at the bottom of the Terms and Conditions will be changed to reflect the date of the last change.

We recommend that you consult these Terms and Conditions regularly to keep up to date with the current Terms and Conditions.

Your continued access and use of this Site following any modification or update constitutes your acceptance of the new Terms and Conditions. It is your responsibility to check the Site regularly to determine whether there have been any changes to these Terms and Conditions.

These Terms and Conditions are complementary to your rights and obligations under our Privacy Policy and Returns and Withdrawal Policy. In the event of any inconsistency between these Terms and Conditions and our Privacy Policy and/or our Returns and Withdrawal Policy, these Terms and Conditions shall prevail. If you are in any doubt about your rights under these Terms and Conditions, our Privacy Policy and/or our Returns and Withdrawal Policy, please do not hesitate to contact our Customer Services Team. Contact us. We will endeavour to respond within the next working day, Monday to Friday, 09:00 to 17:00. Please note that our emails can be written in English, French and German.
 

GIFT CARD

Article 1: Presentation of the gift card

These terms and conditions apply to the physical gift card ("Physical Gift Card") and the electronic gift card ("Electronic Gift Card") which can be purchased respectively through our business partner SVS UK Limited on uniqlo.com ("Website").

The Physical Gift Card and the Electronic Gift Card are jointly referred to as the "Gift Card(s)".

By purchasing or using the Gift Card, the customer agrees to these terms and conditions. UNIQLO reserves the right to interpret, modify or terminate these terms and conditions without notice, whenever we deem it reasonable and necessary to do so. The customer is encouraged to check uniqlo.com for the latest version.


Article 2: Purchasing a Gift Card

2.1 Electronic gift card

The Electronic Gift Card can be purchased on the Website. 

The customer will receive confirmation by e-mail when the purchase of the Electronic Gift Card has been completed. The customer (or the intended recipient if not the customer) will receive an e-mail containing the Electronic Gift Card, its amount, expiry date and the code to be used on the Website. The customer must provide one or more correct e-mail addresses for the confirmation e-mail and the Electronic Gift Card to be sent. Customers who have purchased the eGift Card as a gift or on behalf of another person will receive a confirmation email when the email containing the eGift Card has been opened.


2.2 Physical gift card

The Physical Gift Card can be purchased on the Website.

The customer who purchased the Physical Gift Card is responsible for delivering it to the chosen recipient. UNIQLO cannot be held responsible for the loss, theft, deterioration or expiry of the Physical Gift Card.

Article 3: Delivery

UNIQLO will endeavour to deliver the Gift Card purchased on our Website within the time period indicated at the time of purchase. UNIQLO cannot guarantee that such delivery will not be affected by unforeseen events affecting our method of delivery and shall not be liable for any failure or delay in delivery. The Electronic Gift Card will be sent to the recipient's e-mail address chosen in accordance with article 2.1 above.

UNIQLO reserves the right not to deliver the Gift Card if the address provided for delivery of the Physical Gift Card and/or the e-mail address provided for the Electronic Gift Card cannot be confirmed.


Article 4: Validity

The currency of the Gift Card must be determined at the time of purchase.

The minimum value of a Gift Card is €10 (including VAT) and each Gift Card is limited to a maximum value of €500 (including VAT).

Gift Cards are valid for 5 years from the date of the last activation or purchase. Once expired, Gift Cards cannot be used for purchases on our Website or reactivated. Any unused balance will not be refunded.

Any Gift Card with a zero balance for three months will be invalidated.


Article 5: Use of the Gift Card

All Gift Cards can be used on the Website in the country where they were purchased to pay for all or part of the value of the purchase. If the value of the purchase exceeds the value of the Gift Card, the difference must be paid for by another means of payment.

The Gift Card can be used several times until the balance reaches zero, subject to article 4. Only one Gift Card may be used for the same transaction. The amount of the Gift Card will be applied to the total purchase, including VAT and delivery charges, where applicable.

Gift Cards are not redeemable for cash and UNIQLO will not make change for Gift Cards.

Gift Card balances can be checked online at Uniqlo.com or by contacting our customer service department at https://faq-fr.uniqlo.com/contactus.

UNIQLO reserves the right to refuse a Gift Card that we consider to be falsified, duplicated or suspected of being fraudulent.


Article 6: Returns and refunds

In the event of the return of one or more items purchased solely with Gift Card(s), the original balance will be updated by the value of the refund due for the returned items.

Where a purchase has been made using a combination of payment methods (including a Gift Card), any refund due will first be processed on the payment method other than the Gift Card. If the value of the refund due is greater than the amount paid using the payment method other than the Gift Card, the remaining amount will be refunded to the original Gift Card used.


Article 7: Liability

UNIQLO cannot be held responsible for the loss, theft, deterioration or expiry of the Gift Card. It is the customer's responsibility to protect the Gift Card and to treat it as if it were cash.


Article 8: Return of the Gift Card

The Customer may cancel the Gift Card purchased on the Website within the return period specified in the UNIQLO return policy which can be found here: ( https://faq-fr.uniqlo.com/pkb_Home_UQ_FR?id=kA13z000000Xmha&l=fr&c=category_uq_eu_dk_se%3ARenew_UQFR_C4_1&fs=Search&pn=1 ) in order to receive a full refund. This refund will include delivery costs (with the exception of any additional costs arising from the type of delivery chosen other than the standard delivery offered by UNIQLO).

Please contact our Customer Service (https://faq-fr.uniqlo.com/contactus ) to find out more about Gift Card returns.


Article 9: Confidentiality policy

UNIQLO Europe Ltd is the responsible party for all personal data provided in connection with Gift Cards. Our privacy policy can be viewed here: https://faq-fr.uniqlo.com/pkb_Home_UQ_FR?id=kA13z000000XmnT&l=fr&c=category_uq_eu_dk_se%3ARenew_UQFR_C7_2&fs=Search&pn=1.


Article 10: Company information

UNIQLO Europe Ltd ("UNIQLO") 
Registered office: 103-113 Regent Street, London, W1B 4HL 
Company registration number: 04845064 
Registered in England and Wales.
Stored Value Solutions UK Limited ("SVS") Registered 
Office: Suite 2B, West One, 100 Wellington Street, Leeds, LS1 4LT 
Company Registration Number: 3720193 
Registered in England and Wales.
 

LICENCE AND USE OF THE SITE

We grant you a limited licence to view and use the Site on a personal basis, but not to download or modify it, or any portion of it, without our express written consent. This licence excludes any use of the Site for commercial or resale purposes, any retrieval and use of Product listings, descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, robots or data gathering and extraction tools. You may not reproduce, duplicate, copy, sell, resell, visit or in any other way exploit all or part of the Site for commercial purposes without our express written permission. You may not frame or utilize framing techniques to enclose any trademarks, logos, proprietary information (including images, text, page layout or forms) owned by us or our affiliates (including our parent company) without our express written permission. You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or service marks without our express written permission.

If you breach any of the provisions of these Terms and Conditions, we shall be entitled to terminate your limited licence to use the Site with immediate effect.

You will need to choose a username and password when you register and before you make any purchases. You may also make purchases using the "checkout as a guest" function, which does not require registration. You shall be responsible for all actions taken under this user name and password and shall only use the Site under your personal user name and password. You must do everything possible to ensure the security of your password and must not disclose it to anyone. If it has been disclosed, you must change it. You may not transfer or sell your user name to anyone, or allow anyone else, directly or indirectly, to use your user name or password.

Access to the Site is permitted on a temporary basis, and we reserve the right to suspend, discontinue or modify, at any time and without notice, the services we offer on our Site, whether for operational, regulatory, legal or other reasons. These reasons may include, but are not limited to, the following:

1.    Frequent and/or high rates of returns, considered unusual at our sole discretion;
2.    Behaviour demonstrating, at our sole discretion, the intention to resell and/or make a profit; or
3.    A suspicion of multiple accounts held by a user and/or a new account registration by a previously suspended user.

If necessary, we may restrict our registered users' access to all or part of the Site.
We shall be entitled to disable any user ID or password at any time, whether chosen by you or allocated by us, in the event that you fail to comply with any of the provisions of these Terms and Conditions.

It is your responsibility to ensure that all persons who access the Site via your Internet connection are duly informed of these Terms and Conditions and that they comply with them.
This Site may contain, or may be provided by third parties as links to other sites or resources. As we have no control over these sites and resources, we accept no responsibility for the availability of these external sites or resources, nor do we guarantee or accept any responsibility for the content, advertising, Products or other material offered on, or which may be available from, these sites or resources.

 

CONDITIONS OF USE RELATING TO DOWNLOADS

The downloaded documents are provided "as is" and you use the downloaded content at your own risk. Downloaded items may contain program errors, bugs and viruses of varying degrees that could cause your computer system to break down. You must check that the downloaded item does not contain any viruses before accessing it. Except where applicable law specifically prohibits such restrictions or exclusions, no condition, warranty, promise or other term, whether express or implied, shall apply in relation to any download.

Please note that we are not obliged to answer any questions regarding the use of downloaded content.
 

INTELLECTUAL PROPERTY

The Site and its contents are protected by intellectual property rights, including but not limited to copyright and trademarks. In these Terms and Conditions, "Intellectual Property Rights" means patents, database rights, copyrights, designs (whether registered or unregistered), trade marks (whether registered or unregistered) whether figurative, trade names, signs, illustrations, photographs, logos appearing on Uniqlo Products, the Website, accessories or packaging, and other similar rights, and the rights and remedies to enforce such rights.

As part of our business relationship, all intellectual property rights in and to the Site under these Terms and Conditions are and shall remain our exclusive property, and you may not use any of these intellectual property rights unless we expressly authorise you to do so. Any intangible creation resulting from the use of this Site, our trademarks, trade names, service marks and those of our affiliates under these Terms and Conditions shall vest in us or our affiliates, as the case may be.
 

YOUR ORDER

For all online orders, you undertake not to use the Products for any commercial or resale purposes whatsoever and under no circumstances may you be a minor.

The process is as follows:

• You can order your Products on the Site by clicking on "order" and "proceed to payment" at the end of the order confirmation process. You will be guided through the ordering process by a series of simple instructions displayed on our Site.
• An order can be paid for online by payment or credit card: (MasterCard®, Visa®, American Express®, Maestro® [previously Switch], Visa Electron®, Visa Delta®, Carte Bleue, Bank Card and Paypal).Once your order has been placed online, you also have the option of paying for your Products in shop within one hour. Any order not paid for in shop within one hour will be cancelled.
• If you have a discount coupon, it must be entered during the order confirmation process to be valid.
• We will send you an e-mail acknowledging receipt of the order once your order has been placed. Please note that this acknowledgement email does not constitute our acceptance of your Order. Your order constitutes an offer by you to purchase.
• Delivery: When your Product is dispatched from our warehouse, an e-mail confirming dispatch will be sent to you.
• "Click and collect": you will receive an e-mail telling you that your Products can be collected in shop within a maximum of 14 days. Any order not collected in shop by the end of the 14-day period will be cancelled.  
• Delivery: The acceptance and finalisation of the order will only be effective from the moment when the Products ordered are dispatched, unless otherwise notified in the event of refusal or cancellation of the order. The contract will only relate to Products whose dispatch we have confirmed to you by dispatch e-mail. We are not obliged to supply you with Products which were originally part of your order, where the despatch of those Products has not been confirmed by e-mail.
• "Click and Collect": The order will only be accepted and finalised once the Products have been made available for collection in shop, unless you are notified otherwise in the event that your order is refused or cancelled. The contract will only relate to Products for which we have confirmed to you by e-mail that they are available for collection in shop. We are not obliged to supply you with Products which were originally part of your order, where the availability of such Products has not been confirmed by e-mail.
• We will process your payment at the same time as we prepare to dispatch your Products to your address or to the shop you have selected, unless you have chosen to pay in shop within one hour, in which case payment will be made in shop. 
• Any indication appearing on the Site concerning the availability of a Product is an estimate of its availability and in no way constitutes a guarantee of availability, nor any commitment whatsoever to accept the order form or to dispatch the Product.

Please keep your invoice, including VAT, for your records and as a reference to our contract.

 

BILLING

If Uniqlo elects or is required by applicable law to issue or provide invoices, Uniqlo reserves the right to issue and provide invoices in electronic format. If necessary, Uniqlo will only send you a paper invoice by post or with your order. If you lose an invoice, you must contact our customer service department via our Contact Us page. We will endeavour to respond within the next working day, Monday to Friday between 9am and 6pm.

 

PRICE

Uniqlo has taken all reasonable care to ensure that the prices displayed on the Site are accurate. However, errors may occur from time to time.

In the event of an obvious pricing error, Uniqlo reserves the right not to accept your order.

If we discover an obvious pricing error before the Products are dispatched, we may either inform you as soon as possible or decide to refuse your order. In the first case, we will offer you the opportunity to reconfirm your order at the corrected price or to cancel your order. If we decide to refuse your order, we will refund you or re-credit any amounts debited from your credit or debit card.

All Product prices are displayed in Euros, including VAT at the rate applicable in the country of delivery at the time of ordering, unless expressly stated otherwise, and do not include additional delivery costs. Delivery charges may be invoiced and will be clearly displayed during the ordering process.

The total delivery costs will be detailed and identified on the payment screen and on your invoice including VAT.

If you benefit from a coupon or promotion, it is your responsibility to ensure that you indicate this in the appropriate section during the ordering process. It will not be possible to indicate a coupon or take advantage of a discount offer once you have confirmed your order. Promotions and discounts are subject to additional conditions. To avoid confusion and to fully understand our promotions and/or discounts, we suggest that you read the additional terms and conditions, if any, on the relevant Product page.

An order may be refused for the following reasons:

• Orders placed by persons under the age of 18 or incapacitated ;
• The Product ordered is not available in stock;
• It is impossible to obtain payment authorisation from the bank;
• An error in price or description, or in Product information or certain promotional conditions has been identified;
• Uniqlo believes that the transaction is not without risk;
• We have reason to suspect that you will use the Products for commercial or resale purposes;
• The criteria for placing an order as set out in these Terms and Conditions are not met.
• In the event of problems with your order, we will contact you as soon as possible. We reserve the right to refuse any offer to purchase a Product from you at any time.

Ownership of the Products will not pass to you until we have received full payment of all sums due in respect of the Products, including delivery charges.

 

INTERNATIONAL PRICING

Issuers of international credit and/or payment cards or banks will set the exchange rate applicable to your purchase and may charge a processing or administration fee relating to this payment, which you will be required to pay if you use an international credit card.

 

DELIVERY

Please note that these Terms do not affect your statutory rights as a consumer. Uniqlo's delivery and fulfilment times are indicative only and are subject to change. We will use our best endeavours to deliver your Products within the times set out in the Terms.  Frequently Asked Questions Unfortunately, we are unable to guarantee that these timescales will be met in the event of an unforeseen incident affecting our carrier. We accept no responsibility if your delivery address is incorrect or incomplete.

You may select multiple addresses for delivery, including an address other than your billing address. Please note that Uniqlo will not deliver to P.O. Boxes and that there are restrictions on the delivery locations served by Uniqlo for Products ordered on the Site.

All risk in the Products you order (including the risk of loss of and/or damage to the Products) shall pass to you upon delivery of the Products to the delivery address specified in your order. If you have specified delivery to an address other than your own, all risk in the Products will pass when the Products are delivered to that address.

If Uniqlo is unable to supply you with the Products you have ordered, we will not process your order and will notify you in writing (including by e-mail) and, if you have already paid for the Products, we will issue a full refund as soon as possible, but no later than 14 days from the date of cancellation of your order.

Due to customs, legal, regulatory and practical restrictions that may apply to orders placed, delivery of certain Products to particular destinations may not be available. Uniqlo reserves the right to determine which Products may or may not be delivered to a particular destination. Details of where Uniqlo can deliver, together with information on delivery charges and delivery times, are available here. Prices and delivery times may vary depending on the nature of the Products ordered, the delivery service chosen and your delivery address.

These Terms and Conditions will apply regardless of the delivery method you choose for your Products.

 

DELAYS

The delivery of your Products may be delayed for reasons beyond our control - for example, in the event of a stock shortage or higher than expected demand. In this case, we will make every effort to keep you informed of the situation, and will offer you the opportunity to cancel your order if the delay is too long.

Please note that Products that have been altered at your request may take longer to deliver and you will be informed of the delivery date accordingly.

 

RIGHT OF WITHDRAWAL

You may cancel your contract with us and obtain a refund in accordance with the conditions set out in our Returns and Withdrawal This policy is an extension of these Terms and Conditions.

 

COUPONS OR DISCOUNT

Any coupon or discount, to be valid, must be entered during the order confirmation process and does not apply to orders for Baby or Children's Products. Discounts and discount thresholds do not apply to delivery charges. Discounts cannot be used in combination with any other promotional offers.

Our offers are valid for a limited time only and only for the relevant Product lines. Uniqlo reserves the right to terminate these offers without prior notice. Promotional offers may not be used in combination with any other discount. Similarly, if a Product is purchased online or in-store prior to being subject to a promotional offer, we will not be able to refund any price difference.

Our exclusive offers are only valid on our online purchases; these offers do not apply to our shops. Please note that if you purchase an item in shop that is the subject of an exclusive online promotional offer, you will not be able to claim a refund for the price difference.

 

OUR PRODUCTS

Uniqlo has taken all reasonable precautions to ensure that all Products on the Site are accurately described.

However, the descriptions of the Products on sale on the Site are given for information purposes only. The colours that are displayed on the Site will depend on many factors, including your computer's display settings, so we cannot assure you that the colours displayed on your screen will accurately reflect the colours of the Products you receive.

Similarly, the weights, measures and sizes indicated on the Site are given for information purposes only.

All Products are supplied subject to availability, which means that we may not be able to deliver certain products in your order. If a Product is unavailable after your order has been validated, you will be promptly informed by e-mail and the missing Product will be automatically cancelled and refunded, where applicable.

Finally, the Products and promotional offers proposed on the Site may not be available in shops in your country and vice versa.

 

COMMUNICATIONS

You may submit suggestions, ideas, comments, questions or other information to us, provided that the content is not unlawful, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, harmful to third parties or otherwise objectionable, and does not involve or contain software viruses, political campaigning, commercial solicitation, chain letters, direct mail, or any other form of unsolicited email ("spam"). You may not use a false e-mail address, impersonate any person or entity, or otherwise send any message that misleads as to the origin of any content.

If you submit content, and unless you indicate otherwise, you grant us and our affiliates a non-exclusive, royalty-free, perpetual license, subject to applicable law, and a fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any media that we may use. You grant us and our affiliates and sub-licensees, at our discretion, the right to use the name you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you submit, that such content is accurate, that use of the content you submit does not violate these Terms of Use or cause injury to any person or entity, and that you will indemnify us and our affiliates for all claims that may arise from content you submit. You acknowledge and agree that we have the right, but not the obligation, to monitor, edit or remove any activity or content. We are not responsible for any content that you or any third party may have shared via the Site.

 

RESPONSIBILITIES

To the extent permitted by applicable law, we provide the Site and any information contained therein on an "as is" and "as available" basis, and we make no representations or warranties that the Site will be suitable for your purposes or needs.

We make no representations or warranties of any kind, express or implied, as to the operation or availability of this Site or the information, content or materials on the Site. You expressly acknowledge and agree that your use of this Site is at your sole risk. Without prejudice to any applicable law, Uniqlo shall not be liable to any person for any loss or damage arising from your use of, or reliance on, any content or information contained in or on the Site.

The content of this Site has been compiled from a variety of sources and is subject to change without notice. Although we take all reasonable care in compiling and presenting the content of the Site, we cannot guarantee that the content is complete, accurate and up-to-date.

To the fullest extent permitted by law, we disclaim all liability (howsoever arising) for any loss, damage and/or expense arising, directly or indirectly, from the use of the Site.

In particular, and without limiting the generality of the foregoing, we shall not be liable for any loss of or damage to hardware, software or data, for any financial loss, or for any indirect, special or consequential loss or damage.

 

GUARANTEE

Notwithstanding anything to the contrary contained in these Terms and Conditions, all Products supplied by us are of satisfactory quality, fit for purpose and warranted against defects in workmanship or materials for the warranty period stated on the Site. This warranty does not affect your statutory rights and remedies as a consumer.

This warranty is valid only upon presentation of proof of purchase from Uniqlo and does not cover defects in the Products resulting from normal wear and tear, intentional damage, accident or negligence on your part or on the part of a third party, use not in accordance with our instructions, or any modification or repair carried out without our approval.

Uniqlo stresses that any deterioration of the Products in the context of their intended use shall not give rise to any warranty claim.

Uniqlo shall not be liable for any charges levied by your card issuer, your bank or the relevant payment service (as the case may be) in connection with the processing of your order by Uniqlo.
This guarantee is without prejudice to rights and remedies under national laws applicable to the sale of consumer goods.

 

LIMITATION OF LIABILITY

We will not be liable to you if we are prevented or delayed from performing our obligations under these Terms and Conditions, for any loss or damage which cannot be reasonably foreseen, or as a result of events beyond our control which arise directly or indirectly from these Terms and Conditions or your use of the Site.

Uniqlo's liability under these Terms and Conditions shall not exceed the amount of the price of the Product(s) ordered by you plus the cost of delivering such Product(s) to you. Losses shall be deemed to be foreseeable if both you and we are able to anticipate them at the time we accept your order.

The Products we supply are intended for domestic and private use only. You agree not to use the Products and the Site for any commercial or resale purposes, and we will not be liable for any loss of time, profit, contract, revenue, goodwill, anticipated savings, or for any loss or damage to data, which you may suffer.

Please note that you have a number of rights as a consumer, including statutory rights and remedies in the event of a defect in the Products. These Terms and Conditions do not affect your statutory rights and remedies and, in particular, Uniqlo shall use all reasonable care and skill to perform its obligations under these Terms and Conditions.

 

FORCE MAJEURE

We shall not be obliged to perform any of our obligations under these Terms and Conditions in the event of any event beyond our reasonable control (force majeure), including but not limited to strike, lock-out, failure of third party systems or networks, act of God, fire, earthquake, storm, flood or other natural disaster, civil disturbance, act of terrorism, sabotage or wilful damage to materials or data, damage to or destruction of premises or equipment, government regulation or policy, shortage of supplies and unavailability of services.


Our services under the contract shall be deemed to be suspended for the duration of the force majeure event and we shall be granted a further period equivalent to the duration of the force majeure event for the purpose of fulfilling our obligations. We shall use all reasonable endeavours to put an end to the force majeure event or to find a possible solution enabling us to honour our obligations under the contract despite the force majeure event.

 

PRIVACY POLICY

Your registration details, together with a certain amount of other information about you, are covered by our Privacy Policy. For further information, please consult our éPrivacy.

 

GENERAL

We will send all notices under these Terms and Conditions to the e-mail address you provide when you register. When you visit the Site or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on the Site. As part of the contract, you agree to communications being sent electronically and you agree that all agreements, notices, information and other communications that we send to you electronically satisfy any legal requirements in the same way as if they were sent on paper. This condition does not affect your statutory rights and remedies.

All notifications you send to us must be made via our Contact us page . We may send notices to you at the e-mail address or postal address you provide to us when you place an order, or by any other means mentioned above. A notice shall be deemed to have been received and duly served immediately if sent via our Site, on the next business day after an e-mail is sent or, in the case of a letter, three days after the date on which it is posted. In order to prove that any notice has been served, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and posted and, in the case of an e-mail, that such e-mail was sent to the e-mail address specified for the relevant addressee.

The contract between us is binding on us and our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of our mutual agreement, or any of your rights or obligations under it, without our prior written consent. We may, at any time during the term of the agreement, transfer, assign, charge, grant or otherwise dispose of our mutual agreement or any of your rights or obligations under it.

These Terms and Conditions, including the Privacy Policy and the Returns and Withdrawal Policy, constitute the entire agreement between Uniqlo and you and supersede any prior agreements relating to the subject matter hereof. No variation of these Terms and Conditions shall be binding on us unless accepted by us in writing.

By accepting these Terms and Conditions and your continued use of this Site, you acknowledge that you have read and understood these Terms and Conditions and agree to act in accordance with and be bound by these Terms and Conditions. These Terms and Conditions may not be altered or modified in any way without our prior written consent.

If you are acting as an agent on behalf of a principal (including on behalf of your employer), you and the principal are jointly and severally liable for all of your obligations under these Terms and Conditions.

 

ADDITIONAL TERMS AND CONDITIONS - INFORMATION ON PRODUCT FEEDBACK AND QUESTIONS/ANSWERS

By accessing, using, registering or contributing to the Uniqlo Site or any other area of our Site where you may post contributions, opinions, or ask questions, you confirm that you have read, understood and agree to the following terms and conditions. If you do not accept these terms and conditions in full, do not use this Website.

 

MEDIATION OF CONSUMER DISPUTES

If you have a problem with a Product, our Site or any other UNIQLO service related to the Site or a Product, please contact our customer service department via our page: Contact Us.

In the event that your problem is not resolved, in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, you have the right to have recourse free of charge to a mediation service. Uniqlo adheres to the mediation service of the Centre de Médiation de la Consommation de Conciliateurs justice (CM2C). The CM2C can be contacted either :

• By post, to the following address: 14 rue Saint-Jean - 75017 Paris,3
• By e-mail to the following address: cm2c@cm2c.net3
• Click on the following link to go online:  
• https://www.cm2c.net/declarer-un-litige.php and completing the form together with the supporting documents.

In addition, the European Commission has set up a dispute resolution platform designed to collect any complaints from consumers following an online purchase and then forward them to the relevant national ombudsmen. This platform can be accessed by clicking on the following link: http://ec.europa.eu/consumers/odr/.

The dispute can only be examined by the Consumer Ombudsman when :

1.    The Customer must justify having first attempted to resolve the dispute directly with the Seller by means of a written complaint.
2.    The Customer lodged his request with the mediator within a period of less than one year from the date of his written complaint to the Vendor.

The request must be neither manifestly unfounded nor abusive. Finally, if the dispute has already been or is being examined by another mediator or by a court, or if it does not fall within the mediator's field of competence, the mediator must reject the Customer's request. In the event that the Customer's request is not admissible, the mediator will inform the Customer of the rejection of the request for mediation within three weeks of receiving the Customer's file.

 

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and all transactions and matters arising out of or in connection with the use of the Site (including any contract entered into between you and Uniqlo through the Site) shall be governed by the law of the country in which you are resident and shall be subject to the non-exclusive jurisdiction of the courts of the country in which you are resident.

 

QUESTIONS AND REQUESTS FOR INFORMATION RELATING TO THIS POLICY SHOULD BE ADDRESSED TO :

UNIQLO EUROPE LTD - French Branch1 rue Saint Honoré
75001 Paris

E-mail: contactusfr@uniqlo.eu
© UNIQLO EUROPE LTD. 2024
Registered with the R.C.S de Paris N° 794 759 001