How can we help?

You will not have received a paper returns form inside your UNIQLO parcel. Please follow the instructions below to create your return label.
 



1  Log into your UNIQLO Account or Guest Account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?

Please note that your return is subject to a €2.95 return fee. UNIQLO only accepts returns within 30 days.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels. Please review the UNIQLO.com Returns Policy


2  Register the items you wish to return and select your return method.


You will be able to create multiple return delivery labels or QR codes per order. Each return label used is subject to a €2.95 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.


Print a return label:

Print your return label at home and attach to your return parcel. No internal paper forms or packing slips are required. To avoid any delays, please remove or block out your original delivery address. No internal paper forms or packing slips are required.


QR Code/Barcode:

This will create a QR code for you to present at a Relais Colis Service Point where they will be able to print your return delivery label. No internal paper forms or packing slips are required.

Please allow up to 24 hours to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.


3  Pack the item(s) to be returned
 
Please ensure that the item(s) is in resalable condition and that the returned package does not contain items that cannot be returned. Please click here for more details.

 



4  Drop off the parcel at any Relais Colis point.   

Click here to find the nearest Relais Colis point. Please ensure that your parcel is scanned by the Relais Colis point and that you receive a notice of passage or proof of your return.

 



5  Your return package is on its way to us!   

Click here to track your return with Relais Colis. You will need to enter the tracking number sent to you in your Relais Colis tracking email.

When will I receive my refund after returning an item?

Please note that we will refund you within 14 calendar days from the date we receive the product(s) back in our warehouse.

All refunds made by us will be made on the basis of the method of payment provided at the time of ordering. UNIQLO reserves the right to withhold amounts for products found to be damaged on return. You will be refunded the amount you paid for the product(s) returned, excluding delivery costs (where applicable) and a 2.95€ returns charge. In other words, we will reimburse you for the cost of the products, but not the delivery and return costs.
 



6  Your refund is processed 
 
Once your return has been processed, your refund will be made to your original method of payment. If paying by credit/debit card, please allow 3-5 working days from receipt of the confirmation email. If paying by PayPal, please allow up to 24 hours for the funds to appear in your account.

Please note that the 2.95€ (return costs) will be deducted from the total amount of your refund.

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.